Q: Does the price include set up, tax and delivery?
A: Yes, the price includes the delivery with in the delivery area, set-up, and take down and tax. of the inflatable and/or concession. Additional fees that may apply for areas further out.
Q: Do you deliver to other cities?
A: Yes, we deliver to the East Valley and San Tan Valley free of charge. Other areas may require a 25-50 dollar delivery fee. Please call our office for a current quote.
Q: When do you set up?
A: Generally we arrive 1-4 hours before your event begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. If this is the case, we will call the Friday before to confirm that someone will be at the party location. Please call if you're at a City Park or a HOA Park with a time restraint.
Q: We´ve rented some really dirty bouncers from other companies in the past. Are they always that dirty?
A: No. Good Time Bouncers takes pride in providing clean and sanitized bouncers for your special event. Each item we have is cleaned and disinfected after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the bouncer unit the entire time, once unplugged they will deflate. We require an outlet within 75´ of the unit or a generator. We bring our own heavy duty electrical cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up in a city park, you will be required by the city to use a generator for electricity. For a basic bouncer, you will need at least a 2500 Watt generator provided at the set up time. If you need a generator, we offer a generator at a low rate. Some community and HOA parks do offer power, but as a general rule, Good Time Bouncers, recommends renting a generator even if there is electricty at the park. You never know if the outlet at the park has been vandalized or is in working condition. You are responsible for reserving you ramada or space at the park, so make sure you obtain a permit if required and just let us know where the party is!
Q: Can I set up a slide at a park?
A: Yes and No. You can set up a dry slide at any park, either HOA or city. Water slides are not allowed at city parks. We suggest calling the park to make them aware of your plans so there are no surprises the day of your event, better to be safe than sorry.
Q: What type of payments do you take?
A: Cash, Check, or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What about bad weather cancellations?
A: If the weather is forecasted to be poor with high winds or rain, we will be in contact with you to determine the safest and best way to accomodate your event. If you decide to have the inflatable delivered and set up, payment will be required at that time. If you decide to cancel due to poor weather prior to set up, then no payment is required. Inflatables can not be set-up nor inflated during high winds in excess of 25mph and/or pouring rain.
Q: What if we need to cancel?
A: Please let us know as soon as possible if you need to cancel.
Q: How Big are the bouncers?
A: Most of our bouncers are 15' X 15' which are bigger than many competitors rent. Our combos are 20'X22'. Please note the space required for each inflatable as some are very large and require extra space. Please measure your space to make sure the inflatable will fit. Inflatables need room to be staked down and also need room for the blower. The inflatables can not rub against any trees as this may cause damage. The sizes listed with each jump include the space needed for the stakes. If you have stairs or a tiered back yard please call our office to discuss options for set-up.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. We have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: Are the inflatables safe for adults and kids to use? How many people can use the inflatable at a time?
A: The inflatables do not have an age restriction but they do have total weight restrictions. Most inflatables have a weight limit for the total unit (ie. 800 lbs) so it will depend upon the inflatable. The basic bouncers will safely allow 6-10 children at a time depending upon the bouncer size.
Q: If I make a reservation online, is my bouncer reserved? How do I know I have a confirmed reservation?
A: YES! You will go through a few easy steps while doing the online order such as providing your basic contact info and party times. You will come to the final itemized page that asks you to check a box and provide payment upon delivery, then hit "Submit." You will immediately receive an email confirmation to the email address you provided, so please verify that you did receive the email. Once you have received the email, then you are reserved! If you did not receive an confirmation email, please give us a call to verify your reservation. 480-266-3243. We will also send you an email reminder a few days prior to the party time. And we will notify you on the afternoon before your party to confirm drop off/pick up times. You are more than welcome to call us for specific reservation questions.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
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